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You are only as good as the people you hire. But even a lackluster one will cost you big. See just how much with this revealing infographic. ...
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Helping our members succeed is part of the ARN credo. To that end, we are providing this library of articles to help you get more people through your doors.

Monday, 10 December 2012 10:44

Driving Revenue With The Little Things

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Can a single behavior elevate an entire facility? It can--if it’s the right behavior. Here’s how a simple 1-minute act helped Boston University reinforce its purpose and outperform its competition by leaps and bounds.

Monday, 03 December 2012 11:17

10 Ideas To Make Your Patients Say WOW!

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Excellent customer service has almost become a thing of the past. We consumers have grown accustomed to outsourced customer service departments and faceless, electronic "help." Here are a few recent examples of companies that have decided to put consumers first.

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